Privacy Policy

Last updated: 2 October 2026

This policy explains what personal information Fujerra ("we", "us") collects when you use our website and app, why we collect it, who we share it with, and the choices you have. Fujerra is operated by Fujerra Digital Solutions (CAC number 9459139), Ikeja, Lagos, Nigeria. We aim to follow the Nigeria Data Protection Act 2023.

1. Information we collect

• Account details: your full name, phone number, email address and password (your password is handled by our login provider and is not readable by us). If you add one, your profile photo.
• Delivery details: addresses you save and the delivery city you give for each request.
• Your requests and orders: the products you ask about, links, reference photos, descriptions, quantities, the quotes we send you, and the status of your orders.
• Payment records: the amount, date, method, reference and status of payments you make to us. We pay and receive money by bank transfer arranged with you, and we do not store card numbers in the app.
• Messages: what you send us on WhatsApp or by email when you ask for help.
• Technical data: basic information such as device type, browser and error logs, used to keep the service working and secure.

2. How we use your information

• To create and secure your account and let you log in.
• To prepare quotes, buy goods from suppliers, arrange shipping and customs clearance, and deliver your order.
• To confirm payments, keep accounting records and meet our legal and tax duties.
• To contact you about your requests, quotes and orders, and to give support.
• To prevent fraud and misuse, and to fix and improve the service.

We rely on one or more of these legal bases: performing our agreement with you, meeting a legal obligation, your consent where we ask for it, and our legitimate interests in running and securing the service.

3. Who we share it with

We do not sell your personal information. We share only what is needed with:

• Suppliers, freight forwarders, clearing agents and delivery partners, who may need your name, phone number and delivery address to move and deliver your goods.
• Service providers that run our systems: database, login and file storage, app hosting, and website delivery and security. They process data on our instructions.
• Payment and banking providers, where needed to receive or make payments.
• Authorities, where the law requires it, for example customs or tax authorities or a court order.

4. Where your data is stored

Our database, login and file storage are hosted in Ireland (European Union). Our app hosting and website delivery providers may also process data in other countries. Where your information leaves Nigeria we take steps to protect it, as the law requires.

5. How long we keep it

We keep your account information while your account is open. When you delete your account we delete your login, profile, addresses, uploaded photos and any requests or quotes that did not become an order. We keep records of completed orders and payments, without your name, for 2 years to meet accounting and legal requirements.

6. Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, move it to another provider, or withdraw consent you gave. You can edit your name, phone and addresses in the app under Profile, and delete your account there or by following the steps on our delete your account page. You can also complain to the Nigeria Data Protection Commission.

7. Security

We use access controls, encrypted connections and per-user data rules so that people can only see their own information. No system is perfectly secure, so please use a strong password and tell us at once if you think your account was accessed by someone else.

8. Children

Fujerra is for people aged 18 and over. We do not knowingly collect information from children.

9. Changes to this policy

If we change this policy we will update the date at the top and, for important changes, tell you in the app or by email.

10. Contact us

Questions or requests about your information: support@fujerra.com, or WhatsApp +234 902 460 6947.